Frequently Asked Question’s

We are open Monday to Thursday between 9am and 5pm or 9am to 3pm on Fridays, when we close a little early.

We are open to the public, so you can visit in person, or you can call us on our main phone line - 01453 548530. If you need to get in touch with us outside of these times, then the best way to do that is to phone us and leave a message on our answerphone. Messages will be picked up when we are next back in.

Yes. Lots of activities are now meeting face to face while others have continued online. Take a look at our latest ‘GL11 What’s on Guide’ which tells more about what is going on and where each activity will be held.

Yes we are easy to find. GL11 is signposted from the main road from Cam to Dursley (Cam Pitch or A4135) and we stand proudly in the corner of Fairmead. We are situated just off the main road, A4135 within Cam and 1.8 miles from the centre of Dursley. We are very near to the Orchard Medical Centre and easy to spot, as you drive, or walk along Fairmead; just look out for the GL11 Bee on the side of our building. Our address for Satellite Navigation is; GL11 Community Hub, Fairmead, Cam, Gloucestershire, GL11 5JS.

Yes. If you are coming on the bus, then service X1a travels from Slimbridge. Service 62 collects passengers in Berkeley. Service 65 travels via Uley and Service 60 picks up in Wotton under Edge. Please check service providers before you travel.

If your journey is by train, our nearest station is 1.4 miles away - Cam & Dursley. The Stagecoach bus number 60 will drop off in Cam and the rest of the journey can be done on foot.

Yes. We have a small number of car parking spaces on the premises at GL11 and they are for anyone who can’t walk far or just needs to park close by. There is roadside parking in Fairmead but, as we are in a residential area, we ask that you park considerately when you visit us - we treasure the good relationship we have with our neighbours!

Yes. We are a small site, but we have five parking spaces allocated to us for our visitors. They have blue badges but they are for anyone who needs to park as close as possible for whatever reason. They are situated close to our entrance doorway and the kerb is lowered, but care needs to be taken when visiting, so please take your time when entering the building, as we want you to arrive safely!

Yes. Our entrance door is extra wide and has a push button for opening. Once inside, we have made sure that classes and activities are held on the ground floor and are accessible to all. We also have a large, accessible loo on the ground floor. Our café is also set up with space and movement in mind. We are also a dog friendly place, whether that be guide dogs, assistance dogs, therapy dogs or any dog companion (well behaved ones that is!)

Yes. We ask that you DO NOT attend the Hub if you test positive on a Lateral Flow Test prior to your visit, OR if you have cold or flu-like symptoms.

During your visit, you will be asked to use our hand sanitiser before entering and leaving.

Our safety measures and risk assessments are continually under review.

Yes, we have a changing table installed in an enclosed accessible area on the ground floor. We are also happy to find you somewhere private to breastfeed too; please ask a member of the GL11 team during your visit.

Our cafe is open for a hot lunch from Monday to Friday. Also, feel free to stay for hot drink before or after your meeting/activity. Every Wednesday is our Cost of Living Support Day - just drop in between 10-4.30pm for £1 hot meals or Free toast at teatime. Thursdays are also famously busy with Community Lunch - a two course lunch of home cooked food, plus a tea or coffee for £5. This is very popular, so please book a space ahead of your visit.

Yes, we can take cash and cards at GL11.

Yes, we have a guest WIFI – just ask for the day’s password from our lovely Community Receptionist.

Yes. Our food bank is open to anyone who needs it every Tuesday and Thursday from 2pm-4.30pm. Following requests, food parcels are made up and can either be collected from the GL11 Community Hub, or we can arrange delivery via a GL11 volunteer. If you need help from the GL11 food bank, please give us a call on 01453 548530. You can also send us an email: office@gl11.org.uk. Our address for food parcel collections is GL11 Community Hub, Fairmead, Cam, GL11 5JS.

Yes, at One Stop, Woodfields, Cam, and at LIDL in Dursley. The other way is to drop it off at the GL11 Hub in Fairmead, Cam. GL11 5JS. We are always happy to receive donations for our Food Bank so that we can support people facing real hardship.

Yes. You can support GL11 by donating to our JustGiving page here - or simply hit the green Donate button on the top right of every page. Thank you!

Yes. Please get in touch with Adam, our Volunteer Manager. You will then be invited in for a friendly chat with Adam, who’ll tell you more about the scheme and find out a bit more about you, your interests and experience. From there, you’ll receive full training and our Volunteer Handbook. Then the amazing starts! Find out more by contacting Adam directly on email: adam@gl11.org.uk or by phone: 01453 548530.

Yes. You can support our good work by attending our events, taking part in activities, and by telling people about us and what we do - word of mouth in a small community, truly is a powerful thing! You can also donate items to the GL11 Community Foodbank, while you do your weekly shopping, or you can send a donation to us through our JustGiving page – link here.

Yes. We really love new partnerships with local businesses, schools and charities. If you have skills, materials or volunteers and you are interested in working with us for the good of the community, please contact Adam, our Volunteer Manager on email: adam@gl11.org.uk or call on 01453 548530 and have a chat about your ideas.

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You can view more information about online privacy and access here on our legal page.

You can view our most upto date Safeguarding Policy here.

You can view more information about online privacy and access here on our legal page.