GL11 becomes National Covid Case Study

We are delighted that GL11’s unique community response during Covid has been recognised as a best practice case study by the UK’s National Preparedness Commission, to help others learn lessons for building good community resilience.

Indigo Redfern, the CEO at GL11 said, “The day after Covid lockdown, GL11 conceived a plan to support every single household in the GL11 postal area – some 15,000 people. The plan entailed the recruitment of around 200 local volunteers, supported by 12 coordinators, so that a lead “Street Vol” and a back-up “buddy” were allocated to every street in the area. These volunteers were assisted by a team of 20 qualified volunteer counsellors (“Listening Ears”) recruited to provide telephone support. Over the course of the first lockdown GL11 dealt with over 8,000 telephone calls and completed 4,130 requests for assistance, supporting around 1 in every 10 local households in our community.”

You can read the full National Preparedness Commission case study here - The Community Response to Covid-19 in Dursley and Cam: A Case Study | National Preparedness Commission